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Quick answers to our most common questions.
Not necessarily. Some tours may be offered by guides who do not hold official tour guide licenses.
No. All guides are independent contractors and are not employees, agents, or representatives of TripValory.
No. TripValory is a marketplace that connects travelers with independent tour providers. The guide is responsible for conducting and managing the tour.
Contact your guide through TripValory's messaging system as soon as possible.
Accounts may be suspended for violating TripValory's Terms and Conditions or engaging in harmful or fraudulent activity.
Yes. you can from the setting. or You may request account deletion by contacting support.
Yes. You can edit your profile from your account settings.
Click Sign Up and provide the required information, including your email address and personal details.
Yes. Guides may adjust routes or schedules due to weather, local events, safety concerns, or operational reasons.
Cancellations can be made anytime, though we encourage advance notice if you cannot attend. No-shows may impact your rating.
Repeated no-shows may negatively affect your TripValory profile rating and future booking requests.
The guide may cancel due to weather, low attendance, safety concerns, or unforeseen circumstances. You will be notified if this occurs.
Yes. We strongly encourage travelers to cancel in advance so guides can better manage tour capacity.
Yes. During the booking process, you can specify the number of participants joining the tour.
You will receive a confirmation email containing the tour details once your booking has been submitted.
You may be asked to provide your name, email address, contact number, and the number of participants.
You can't change a booking date directly; you'll need to cancel and rebook, subject to availability.
No. Free tours do not charge cancellation fees.
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