Help Center

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Frequently asked questions

Quick answers to our most common questions.

 No. All tours on TripValory are free to book, and no upfront payment is required. Our tours operate on a pay-what-you-wish model, allowing travelers to enjoy the experience before deciding how much to contribute. At the end of the tour, you can reward your guide with a voluntary tip based on your satisfaction and the value of the experience. To support guides' time, knowledge, and effort, we encourage a minimum contribution of €5 per person. All tips go directly to the guide, helping them continue providing authentic local experiences. 

 No, creating an account is not required to book a tour. However, we ask for some basic information, such as your name, email address, contact number, and the number of participants, so we can process your booking and help guides communicate important tour details with you. 

 Browse available tours, select your preferred date, choose the number of participants, and submit your booking request. 

You can reach our support team via the Help Center contact form or by emailing support@tripvalory.com.

 No. Any unauthorized, illegal, fraudulent, harmful, or disruptive activity is strictly prohibited and may result in account termination. 

 Yes. TripValory reserves the right to remove content that violates its policies or applicable laws. 

 You retain ownership of your content, but you grant TripValory permission to use it for promotional, advertising, and platform-related purposes. 

 Yes. TripValory may update its Terms and Conditions at any time. Continued use of the platform constitutes acceptance of any changes. 

 The guide or tour provider is solely responsible for organizing and delivering the tour. 

 No. Tours are operated and managed solely by independent guides and providers. 

Explore all F.A.Q

Latest answered questions

Recently resolved queries from other travelers.


Account

Do I need an account to book a tour? Why was my account suspended? Can I delete my account? Can I update my profile information?

Bookings

Do I need to pay in advance? How do I book a tour on TripValory? Can I book for a group? How will I know if my booking is confirmed?

Cancellations

Can I cancel my booking? What happens if I don't show up? What happens if a guide cancels a tour? Should I cancel if I cannot attend?

Community

How do I communicate with my guide? What type of content is not allowed? Can guides respond to reviews? Can TripValory remove reviews?

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